Effective Date: 3rd November, 2025
Company: Noble Air Express
Address: 16 Commerce Square, Nottingham, NG1 1HS, United Kingdom
Website: https://www.nobleairexpress.com

1. Introduction

Noble Air Express (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us online or offline.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, mailing address

• Shipping Details: Pickup and delivery addresses, parcel contents, weight/dimensions

• Account Info: Login credentials (if applicable), service history

• Payment Details: Billing address, transaction records (no card details stored)

• Technical Data: IP address, browser type, time zone, location, and other analytics data via cookies

3. How We Use Your Information

We use your data to:

• Process and manage shipments and logistics services

• Communicate with you regarding quotes, deliveries, or customer support

• Improve our services, website performance, and customer experience

• Comply with legal and regulatory obligations

• Send updates, promotions, or service notices (if opted-in)

4. Legal Basis for Processing (UK GDPR)

We only process personal data when permitted by law, including:

• Contractual necessity – to provide shipping services

• Legitimate interests – improving service, analytics

• Consent – for marketing emails (you can withdraw at any time)

• Legal obligation – complying with tax, customs, or regulatory requirements

5. How We Share Your Information

We may share your data with:

• Our logistics partners, freight carriers, or customs agents

• Payment processing providers

• IT and hosting service providers

• Government authorities (when required by law)

We never sell or rent your personal data.

6. Data Retention

We retain your personal data only as long as necessary for the purposes we collected it, including any legal or reporting obligations.

7. Your Rights

Under the UK GDPR, you have rights including:

• Access to your personal data

• Correction of incorrect or incomplete data

• Erasure (right to be forgotten)

• Restriction or objection to processing

• Data portability (where applicable)

To exercise your rights, email us at: info@nobleairexpress.com

8. Data Security

We take data protection seriously and use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

9. Cookies and Analytics

Our website uses cookies for performance, analytics, and functionality. By using our site, you consent to the use of cookies. You can manage your preferences in your browser settings.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Noble Air Express
📍 16 Commerce Square, Nottingham, NG1 1HS, UK
✉️ support@nobleairexpress.com / shipping@nobleairexpress.com